FAQ

If I want to place an order, how do I do this?

Just follow the link we provide and this will take you to the order page. Completing your contact information is a short process. Take care to provide a valid telephone number in case we have any queries for you. Also, you should provide detailed instructions on how to complete your order. Please fill in all of the mandatory fields.

What is the procedure for uploading any files my writer asks for?

You should upload all necessary material when placing your order. Please note that order guidelines can be changed only before we assign the writer to the order. Otherwise, you will have to place a compensation order if you change the word count, deadline, assignment type, etc. However, you can provide your specialists with the respective clarifications. In addition, you can upload additional files if your writer asks for it. There are some options for uploading files for your writer. For example, you can add files directly to your account area at Prime-Essay.org website. You can also send us an email with attached material. If you prefer, you can initiate an online chat session and upload your files there whilst talking to one of our agents.

What happens if I have no sources or reference material? Can your writer help me find some?

All our writers have access to a range of libraries and different databases that we use for research purposes. However, if you have any material, you should add it when completing the order form.

Will it be possible for me to track the progress of my order?

This is a great advantage of using our writing service. Since you will have a personal account area, you can monitor the status of your order from there or you can contact your writer or our customer services team by sending an email or using our live chat facility.

In what time frame will my paper be completed?

There are a few factors that influence order completion time such as the type of assignment, paper urgency, and the complexity of the instructions you provide. We offer various deadline options varying from a few hours to two months. We are focused on completing and delivering all orders on time. If there are any reasons that prevent us from not being able to comply with your deadline and/or we need more time to work on your order (e.g. assigned specialist is waiting for vital order material that has to be sent by the client), we will contact you to talk about the options open to us.

Once a paper is completed, can I ask for changes to be made?

Yes, you can. Provided you want to implement some changes in your work, you can request a revision. In fact, we will undertake your revision free of charge because we want you to feel satisfied we have met your expectations. All you need to do is submit a revision request in compliance with your original guidelines within 2 days after deadline expiry if your paper consists of 1-19 pages. Orders including more than 20 pages can be revised within a month.

How qualified are your writers?

The writers we employ are the best. They can complete any type of order perfectly. Our Quality Assurance experts monitor and evaluate their work to ensure they are prove our customers with the best possible work.

What papers do you provide and how much do they cost?

Essentially, Prime-Essay.org can provide you with essays, term papers, case studies, research papers, reports, theses, dissertations and all manner of coursework. We offer our customers a number of different deadline options which usually depend on how urgent their papers are needed. The cost of each order depends on a few factors. They are the urgency of your assignment, word count, complexity of guidelines, and writing level.

How can I be confident that my paper will not be plagiarized?

You can be totally certain about that because we test all papers using a reliable plagiarism detection system before we send them to you. You can even request a free plagiarism report to be sent with your order. If we discover any writer has breached our policy on plagiarism, his/her employment with us is instantly terminated.

How secure is my personal information with you?

We take pride in the fact that you chose us to produce your papers, so we want to reassure you that security and confidentiality are our highest priority. We are very discreet and we guarantee you total privacy. We are glad to be able to provide you with the best assistance on a 24x7 basis. Hence, we take it upon ourselves to meet your every expectation. We will never sell any personal details about you or share this information with any other parties. Every transaction is processed in the most secure manner.

What options do I have if I am dissatisfied with my final paper?

It is our aim to build long-lasting customer relationships, so we do everything in our power to make you satisfied with our cooperation. Our team works around the clock to make sure you can always contact us through our live chat facility. You should not hesitate to get in touch with us if, for any reason, you are dissatisfied with our papers. We guarantee to incorporate any changes you suggest free of charge. However, it is necessary to make a revision request within 48-hour timeframe after deadline has expired. Note that we can revise 20+ page papers within the whole month. Remember not to alter initially submitted instructions. If you still think that the corrected work does not meet your requirements, you are entitled to ask for a refund within 14 days after order completion. Please send us clear explanation as to your refund application. The issue will be analyzed within 3-4 business days.

Can I expect to get my papers punctually?

Our company realizes that it is important for clients to get their papers punctually. For this very reason, we ask you to provide as much detail as you can so that your writer can get the work completed in a timely manner. Please check the following before you submit an order:

a. Make sure that you provide specific details;

b. Make sure that you upload all required information and files;

c. Make sure you provide accurate and valid contact information.

By doing this, you are reducing the risk of any misunderstanding.

Are there any discounts I can avail of?

All new and existing customers are offered various discounts. Therefore, you will enjoy a 10% reduction the first time you order a paper and between 5 and 15% off when placing subsequent orders. Please, visit our Discounts page for more information.

 
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