FAQ

I am trying to place the order with you, but the page keeps loading.

This delay may result from the exceeding size of the files that you have attached. Even though there is a field for additional files, try not to exceed the allowed minimum. If you upload too many files, it may negatively affect the speed of page loading. Instead forward those files to the customer support agents and they will send them to your writer.

I have inserted wrong details on my order form (paper type, deadline, word count, etc.). Can I edit them after the order submission?

If you have already submitted the order and saved the registration form, you are not allowed to introduce any changes or modifications. To make the changes, you have to contact our customer support representatives and they will make the changes on your behalf and inform your assigned writer about any updates. In some cases, you will need to pay compensation, especially if you have changed the deadline or word count requirements.

Is there a way to add more pages to my order?

You can place an additional order, where you will specify the number of pages that need to be added. After you pay for it and it is verified, these two orders will be linked together and your writer will receive a notification of that. As such, he/she will make the necessary changes.

How can I check whether someone is working on my paper or not?

As soon as we find a writer to assign to your order, you will be able to see these details in your personal cabinet. To be exact, the order status will be changed to “Processing” and you will be able to see the writer’s ID in the order details.

Can I buy a draft of my paper?

Yes, we have such service. It costs extra and you will receive a one-page draft after 50% of the deadline limit has expired.

How can I ask my writer to revise my paper for me?

When you log in to your personal cabinet and check on the order details, you will see that there is a “Request revision” button. When you click it, you will be able to send a brief message to your writer asking for revision. There is also a chance for you to attach any remarks you have. Within 48 hours(or 30 days depending on the order specifics) after the deadline expiration, you have an opportunity to send a revision request for free. When sending your revision request, keep in mind that you should set deadline for revision.

How can I make changes to my contact information, such as my email address/phone number/ etc.?

Just go to your profile and click the “Edit” button. Provide all the necessary updates and remember to click the “Save changes” button.

From the time of the order registration, how long should I wait till you find a writer for my paper?

Our company administration does everything possible to find the writer within the shortest terms, but it actually depends on your paper requirements, such as how pressing the deadline is and how difficult the order is. On average, it takes from a few minutes to a few hours.

I would like my paper to be revised, but I have not managed to send the revision request within the free revision period. Am I still able to send my revision request somehow?

Yes, sure, you can send your revision request by paying extra even if the free revision period has expired. To do it, you have to place a new order online and select “Revision” as the order type.

Is it possible to talk with my writer?

It is possible to communicate with the writer by exchanging messages, but you cannot call your writer over the phone. If you need some immediate reply, contact our customer support service and ask the agents to get a response from your writer as soon as possible.

Where will I find my completed piece of writing?

You will have to log in to your personal cabinet and go to the “Files” section. Under the right order ID, you will be able to download the finished paper. Besides, as soon as your writer uploads the paper to the system, you will be notified via email — you will receive a link for downloading your paper.

Can you assist me with passing my online test?

Yes, we do not only provide custom writing service when it comes to academic writing but we also offer expert assistance when it comes to online tests and exams. To place this order type, you need to register a new order, choose the “Online Test” type.Make sure that you provide all descriptions and instructions of your test and its specifics. Send as many details as possible, especially those relating to the duration of the test, the exact time when it starts, and your time zone. Remember to send your credentials to the website and indicate your time zone.

Can you assist me with my coding task?

No, unfortunately, we do not deal with coding assignments. All IT-related tasks and those connected with app development and programming are not manageable by our company.

How will I get notifications concerning my order?

You will be sent automatic emails related to any changes in your account. When we receive payment from you, when we assign a writer to work on your paper, when the writer sends you a message, when the writer uploads the paper — in all these cases, you will be notified by an automatic email. Additionally, you can get SMS, system messages, and calls.

How can I check whether my paper is already processed by the writer?

When you find the ID of the needed order and then take a look at the order details, you will see the order status description. The details stated there can provide you with information on your order. When the status is “Payment Verification,” it means that the payment has not been confirmed by you or that we have not received it yet. When it says “Processing,” it means that a writer is working on the paper. When the status is “Sent,” it means that you can look for the completed document in the “Files” section.

When will I get my paper?

You will get your paper approximately on your deadline expiration. When you register your paper online, you fill in the form where you indicate the deadline. Remember that the countdown starts not when you have filled in the field but when you have verified the payment.

I have troubles placing my order with you.

In the majority of cases, clients cannot successfully register their orders because the website does not load due to the exceeding size of the attached files. If you have tried to upload a lot of them with the order registration form, instead try to send them via email to our customer support agents. Theywillforward those materials to your assigned academic writer. Please remember to indicate the ID of your assignment in the title of your email.

Where will I find my uploaded essay?

All papers completed and uploaded by our writers can be found by customers in the “Files” section in their personal profiles. To download the file, you need to find the needed order ID and click the “Files” tab.

I cannot pay for my paper. How to go through this step?

We do not deal with payments directly, especially if there are some issues connected with banking or money transfer. However, we can suggest that you use another browser or credit card for payment.

Do you deliver papers prior to the deadline limit if my writer has coped with them earlier?

We have a strict company’s policy when it comes to order delivery, which means that we deliver papers specifically according to the set deadline. However, if you need your paper earlier, do not hesitate and contact our customer support representatives. They will help you change the deadline and place a compensation order.

Do you send documents via email when they are written?

We send papers via the system. As soon as your assigned writer uploads it, you will be able to find the document in your profile in the “Files” section. We only send email notifications that have a link to download.

Should I additionally pay for the preferred writer option if I have purchased the supreme writing level?

When you buy the supreme writing package, you do not have the right to choose a specific writer — you are just guaranteed that one of top 30 writers on our team will be assigned to work on your order. However, if this option does not suit you and you want to choose a specific writer who has already written papers for you, then you need to separately purchase the “Preferred Writer” option. Our Writing Department will do their best to assign the needed specialists as soon as possible. Note that you will receive a plagiarism report from us.

I have no desire to indicate my contact number. Why do you need my contact information?

We cannot oblige our customers to leave us all valid contact details. Nonetheless, we need true contact information in order to be able to get in touch with you whenever we have some questions or notifications for you. Providing your contact details ensures effective communication and cooperation.

Do you guarantee privacy?

Yes, all information is stored confidentially, so you should not worry about the personal and contact data that you share with us. Confidentiality is guaranteed both for writers and clients alike. To eradicate any problems with confidentiality, we have set the rule that writers and clients do not know the names and other details about each other.

Am I only granted one revision request within the free revision period?

No, our customers are not limited in the number of revisions. You can send as many as needed and as many as you manage in terms of time.

Can I be sure that my paper is original and free from plagiarism?

Sure, you can as our company’s writers thoroughly scan each paper via anti-plagiarism software before delivering it to you. We have an anti-plagiarism policy, which is a demonstration of our adherence to integrity principles.

Who will complete my paper?

When assigning writers to work on your papers, we carefully study their qualifications and professional background in order to make sure that they meet your requirements.

How can I check that my paper has been proofread and edited?

Editing is one of the extra VIP services that can be added to your order. When you pick this service, i.e. “Get an order proofread by an editor,” you will be sure that your paper is brushed up and carefully checked for grammatical, punctuation, and spelling mistakes among others.

How can I know that my writing expert is working on my paper?

A customer can manually check it by paying attention to the order details in the order description form. Initially, the status of the order is “New.” After we assign a writer to your order, the status changes into “Processing.” As soon as your piece of writing is uploaded to the system, the status changes to “Sent.” Concerning all changes related to your order, you can be notified by text messages if you order the VIP option called “Get SMS notifications.

I have mistakenly indicated a longer deadline, but I need the order earlier. Is it possible to ask my writer to send me my paper sooner?

When you ask your writer to send you the paper earlier, you need to pay additionally and compensate for this change in the deadline. For example, if you have paid for the paper with the deadline of 7 days but you have realized that you need it in 4 days, you have to compensate for 3 days. We will determine the charge, place a compensation order, and send the payment link to you. Once the financial transaction is carried out successfully, you will receive your paper according to the new deadline.

How can I place the order and indicate the same writer who did one of my former works for me? I got an excellent mark for that paper and now I want all my papers to be written by that writer.

When placing a new order with us, you have to choose the “Preferred Writer” option. It means that you will need to insert your preferred writer’s ID in the respective field in the order form and pay additional 15% to the writer if he/she agrees to take that order of yours. This extra payment will go to your expert directly and ensure the highest priority of your assignment.

What are the responsibilities and duties of your service?

The primary duty of ours is to find the best writer for your order as soon as possible. Then, after the writer has been found, we are responsible for providing you with support and excellent customer service 24/7 whenever you have some questions concerning the order placement process. Next, we are responsible for plagiarism, editing, and proofreading check. Last but not the least, our core duty is to deliver papers strictly on time no matter what the deadline or paper complexity is.

Can you help me with a really complicated assignment?

Our company’s writers can help you out with any complexity of task since they hold Master’s and PhD academic degrees. Besides, you can check in advance whether we have writers who can assist you with writing an assignment on a specific topic by sending your guidelines to us.

Why cannot I proceed with the order payment?

In case you get some payment error or failure in authentication, it would be recommended for you to try conducting the payment operation via another browser or by using another banking card. If these pieces of advice do not help you, please do not hesitate and contact the bank or payment company right away.

I click the “Submit” button but the order registration page keeps loading.

As a rule, our clients encounter this problem when they attach too many files or if their size exceeds the allowed minimum. Try sending the files via email to our company and the customer support agents will forward them to your assigned writer.

I paid for my custom paper, but it keeps asking me to pay.

Please check your inbox for the receipt. As a rule, if your payment turned out successful, you receive an automatic email with the payment receipt — it can actually be a proof of the payment process. You can forward it to our customer support representatives as a proof that you paid. If there is no receipt, then you need to check in your banking account whether the money has been withdrawn. If you see that all money remains in your account, then evidently the payment process did not go through. In this case, you should try another credit card/browser/device or the company that processes payments.

I would like to check in advance whether my order can be done. Only after that I would like to place an order.

Send an email to our customer support team and attach your instructions. Our customer support representatives can clarify with the Writing Departmentwhether the task can be done successfully.

Is it imperative to provide my phone number?

We do recommend all our customers to provide their phone number since it is a chance for us to get in touch with them quickly when there is an urge to do so.

I received a message from the company that my order will be refunded. How much time will it take to get my money reimbursed?

On average, from our side, it may take from three to five business days. However, this process does not merely depend on us but also on your bank.

How can I get in touch with my writer if I need to ask him/her something?

There is a messaging system on the website, so you can write messages directly to your writer. If you cannot log in to your personal cabinet at that moment to message your specialist, you should send your notifications/clarifications to our email. Your writer will be informed by our support representatives to check the message.

Where will I find the completed order?

Orders that have already been finished can be found in clients’ personal cabinets. To download them, you need to go to your orders’ section, click the “Files” tab, and there you are — the file is open for downloading. In case there is no file attached even though the deadline has expired, contact our customer support team and they will help you investigate the issue.

When will you send me the completed order?

Completed papers are sent out according to the deadlines initially specified by clients. If you have forgotten what deadline you have indicated, go to the order details and find information on the due date in the “Delivery” section.

Can my assigned writer purchase the necessary materials needed for the successful completion of the order?

Our company has put forward the policy that a client has to provide the writer with all the necessary materials on his/her own. Whenever some books should be bought, it is the client’s responsibility to do that.

I tried to submit the registration form for a few times, but without success. Why will the website not allow me to place the order?

Try refreshing the web page. Check if you have filled out all the required fields. If checking on these things did not help you, then most probably the problem lies in attaching too many or too big files. Try to delete them from the order placement form and send then via email. The customer support agent from our company will then forward the files to your writer.

My teacher has asked me to write extra pages for my piece of writing. How can I ask my assigned writer to add the page?

Make sure you are logged in to the system. Click the ID of the paper that has to be extended and click the “Additional Order.” If you cannot understand how to place additional orders on your own, our customer support representatives will help you with that.

I mentioned an inaccurate deadline. It is possible to shrink it?

Sure, you can do it with the only condition that you will pay a compensation for the difference in the deadlines.

If I cannot find an appropriate assignment type on your list, what order type should I select then?

If you have got lost with the order types, do not hesitate to contact our customer support representatives: they will look through your instructions and will help you decide on the order type.

Can you promise that I will get a paper free from plagiarism?

Our company ensures the highest level of quality of writing. Therefore, authenticity and originality of content is our priority. Each writer working on customers’ assignments conduct the needed research from scratch and they rely on credible sources. Besides, upon paper completion, each paper is scanned via anti-plagiarism program. Note that you will be able to get your texts scanned for plagiarism by PlagiarismSearch once they are delivered to you. Please mind that such software as Turnitin is not used by our company since it tends to remember the checked texts, which means it cannot be used to scan them once more.

Does your company guarantee confidentiality of services?

Yes, sure, our company is 100% safe and secure, and we never share or disclose any personal details to the third parties. No one will ever get to know that you have been cooperating with our company.

Will you deliver my paper on time?

We provide 100% guarantee that your assignment will be sent to you on the stated due date. It does not matter how complicated the paper is and how tight the deadline is, we guarantee timely delivery of papers.

Can I cut a deal concerning the order prices?

Prices are not negotiable since we have a strict pricing policy. There is a set of criteria that impact the total price. However, if you want to get your paper at a lower price, you can rely on discounts, special offers, and coupons.

Can I talk with my assigned writing expert in case I have some questions?

Clients of our service do not have an opportunity to literally talk with their assigned writers. However, they are welcome to use the direct messaging system in order to exchange text messages. For some urgent clarifications, you can rely on our customer support agents.

The order form keeps loading. What is the reason why I cannot register my order on your website?

You might have probably attached some files that exceed the allowed size. In this case, try to send those via email to our customer support team. The agents will then forward the instructions and other materials to your assigned expert. You may also attach them to your order once it placed. You just need to log in to your personal account.

I am going to have an online test and I need your assistance with it. Since you have no option for stating such a short deadline as one hour, I cannot place this order since my test will last an hour.

Turn to our customer support team for help. First, you will have to make sure that there is a writer who is certainly available at the time your test or exam will take place. Then you can place the order with the assistance of the customer support team.

How can I have my money refunded in form of bonuses? How can I use them?

You need to inform either our support team (vie Live Chat/email) or Financial Department (email to essayissues@gmail.com) about your decision. The bonus credits will be sent to your personal cabinet as soon as your refund application is approved. They can be used to pay for your subsequent orders fully or partially.

Where will I find my completed order and when will the paper be sent to me?

In the process of the order registration, you are supposed to indicate the exact deadline when your paper is due. Therefore, you are bound to expect the paper at around that time. Regarding where you will get it from, you will receive an automatic email with the link to download. As such, you will have to log into your account, go to the “Completed Orders” section and download it from there.

What type of writing should I select upon registration?

You need to make sure that the type of writing you choose corresponds to the instructions you have got from your professor. In case you cannot properly understand what type you require, turn to our expert customer support team for assistance.

Can I trust your company in terms of delivering outstanding papers and guaranteeing excellent grades?

It is an obvious fact that we cannot guarantee you any grades since evaluation of writing assignments can be really subjective. However, we do promise that the paper you get from us will exceed your expectations in terms of content and overall quality. It is worth admitting that our writers, who hold MA and PhD degrees, are real experts in producing papers in various academic fields. Throughout the years of our operation in the industry, we have assisted numerous students with their assignments. You can look through the samples presented on the respective page on our website to ensure that we provide nothing but outstanding papers.

Can I get my paper earlier?

If you need to receive your paper earlier, you will have to place a compensation order. As such, the difference in the days when the paper is due will have to be recalculated.

Who will be working on my writing project?

When assigning writers to work on your papers, we pick the best experts in your field. You can rest assured that all papers will be written by real experts with relevant qualifications.

Can I first check that there is a writer able to complete my assignment before I actually start the order registration process?

Without a doubt. Just visit our website and send a message to the email address of our customer support service, i.e.support@prime-essay.org. Be sure to attach the instructions so that we could check on them.

What are your company’s prices?

The price for your paper depends on many criteria. Some of the most essential are the number of pages, the deadline, the complexity level, and the type among others. You can calculate the price via the online calculator or you can contact the customer support team and they will help you find out the price.

How will I receive my paper?

You will be sent a notification when the paper is uploaded by your assigned professional writer to the website. After you log in to your personal cabinet, you will be able to download it.

I have already started writing my paper, but I have difficulties finishing it. Will you help me complete my task?

Undoubtedly, our writers can do that. Just send us your instructions and the part of the paper that you have provided. Our writers will try to finish the paper in the best way possible.

What are your working hours?

Our company operates round-the-clock. You can address us at any time whether it is day or night.

Do your writers complete urgent tasks?

Yes, our writers are professional and experienced enough to work even under stressful conditions. It is not a problem for our writers to help you with papers that have even tight deadlines. Note that before placing your urgent order, you should consult with our support agents.

I want a specific expert from one of my previous assignments to complete my current task. Is it possible?

Please find the order that you liked (in the completed orders section, find the necessary ID), pay attention to the writer’s ID, copy it and insert into the “Preferred Writer” field of the newly placed order. Remember that this service should be paid extra — 15% to the total sum.

If I need some corrections to be made in my task, can I ask you for revision?

If you are not fully satisfied with the quality of writing your assigned writer provided you with, you are welcome to send a revision request. We have a free revision request option that is viable within 48 hours after the deadline expiration. In other cases and especially if you change initial instructions, you have to place a separate revision order at extra payment.

Do you guarantee top grades for the custom writing bought from you?

Even though we guarantee superior quality of papers, we never guarantee some specific grades since the grading process can be really prejudiced and subjective.

Is there an option to scan my paper for plagiarism with your service?

Plagiarism check belongs to the VIP services at our custom writing platform. If you have picked this option once, you will have a possibility of getting your texts scanned for plagiarism for free within a year.

 

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